Help / Your data

What we store

The short version: your email address, your plan, and the record of who consented to what. Not what you said.

What is on our servers

Your account details, your plan and usage counters, consent records, and any file you explicitly chose to upload — a share you sent, or a backup if you turned cloud backup on. That is the list.

What never reaches us

The contents of your conversations. Exports are written to your own disk first, and only go anywhere else if you switch backup on. Writing tools receive the single message you are working on and retain nothing after returning the suggestion.

What we never ask for

A password to any other service. There is no field for it in any surface of the product.

Getting a copy

Everything you keep is already in a portable format on your own device — that is the normal state, not a special export you have to request. For account-level data, contact support and we will send it.

Do you sell or share my data?+
No. We do not sell it, and we do not share it with advertisers or data brokers.
Do you train AI on my messages?+
No. Text sent to a writing tool is used to produce your result and is not retained or used for training.

Still stuck?

Mail support@duskel.com and tell us what you were doing when it went wrong — it gets to a person.