Billing and subscriptions

You can pay on the web or inside the mobile app. It is one subscription either way — buy it on one surface and it unlocks on all of them — but where you cancel depends on where you bought it.

Buying on the web

Card or wallet through our payment processor. Change plan, change payment method, or cancel from Billing in the web panel. Invoices are there too.

Buying inside the app

An in-app purchase charged to your App Store or Google Play account. It unlocks the same plan everywhere you use KeepChats.

Cancelling an in-app subscription

This has to be done where it was bought — on iOS, Settings → your name → Subscriptions; on Android, Play Store → Subscriptions. We cannot cancel a store subscription for you, and neither can anyone else: the store holds it, not us. Your access continues until the end of the period you have paid for.

Refunds

Refunds for in-app purchases are handled by Apple or Google under their own policies, and we have no ability to issue one. For a web purchase, contact support.